Frequently asked Questions - Bullito the Jeweler
What does Gold Plated or Silver Plated mean?
The products have a base of Brass or Stainless Steel and are dipped minimal 5x in real gold or silver.
How do I place an order?
Add items to your cart by clicking on the "Add To Cart" button. When you're ready to check out, click on the "Proceed to Checkout" button to view your shopping cart. Here you will have the option to update your cart or use a discount code when choose the payment. Clicking the "Check Out" button will take you to the first step of the checkout process. Any questions, please feel free to contact us by e-mail: firstname.lastname@example.org
Do you offer Guarantee on the jewelry?
Yes, we offer 30 days guarantee please Click here to see the terms.
What forms of payment do you accept?
We accept Paypal, Credit Card and iDeal by Mollie.
How can I be sure my order has been received?
When you enter your credit card information and click "Place Order" on the final review page, you will be given an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped, including tracking information.
I am an International customer; will I have to pay Import Tax on your website?
No. There will be no payment of import tax; however, you-as the customer-are the importer of record, and you MUST comply with all rules and regulations of your destination country. Orders shipped outside of the Netherlands may be subject to import tax, which are levied once a shipment reaches the destination country.
All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation.
Do you ship internationally?
Bullito the Jeweler currently ships worldwide, except to Brazil, Indonesia, Morocco and most of Africa. To preview our rates, visit our shipping page (Click Here). Duties and fees are the responsibility of the recipient.
How much is shipping?
All the orders will be shipped for free with DHL Express!
How long does shipping and processing take?
All the packages are handled via DHL Express and take on average 2-5 business days after processing (1-3 days).
What is the Return Policy?
See our Returns, Exchages & Refunds policy – Click here
How should I store/protect my jewelry?
Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
How do I contact you with specific questions?
Email us via email address: email@example.com. We will respond to you as soon as possible to assist you in whatever you want to know!
Do you have a wholesale department?
We do have a wholesale department. Please send us an e-mail: firstname.lastname@example.org.